Collection of Information
We collect personal information such as Your name, e-mail address, username, postal address, company name, telephone number, fax number, etc. that You provide voluntarily when You:
1. Register on to the SITE;
2. Procure any Services through the SITE;
3. Make any inquiries; or
4. Communicate with TRADERAYS (including customer service representatives, or other employees) by email or telephone
We also collect some non-personal information from You such as Your IP address, operating system, browser type, internet service provider, etc. We may also collect information regarding a user's browsing behavior on the SITE, such as the date and time of visit, the areas or pages visited, the amount of time spent, the number of times the user returns, and other click-stream data, in order to manage the SITE, analyze trends, track the usage in the aggregate, and collect broad demographic information for analytical purposes and uses.
Use of Information
We use the information collected from You solely for the purposes listed below:
1. to enable Your seamless use of the SITE;
2. to process and fulfill Your queries regarding Services offered on the SITE;
3. to answer Your inquiries about Our Services;
4. to relay communications/ alerts to You which may be promotional or otherwise;
5. to contact visitors of the SITE when necessary;
6. to resolve any issues with the SITE;
7. to efficiently manage the SITE;
We may hold and process Your personal information concerning Your account on computer or otherwise in connection with the Services and analyze the information to improve the algorithms, marketing efforts and enhance the overall service levels and offerings. You acknowledge and agree that TradeRays may disclose, in strict confidence, to other institutions, such information as may be reasonably necessary for reasons of fraud prevention, for complying with legal directive, statutory reporting, etc. as per regulations of Government of India, SEBI, NSE, BSE, MCX and all concerned authorities.
TRADERAYS may use non-personal information for the above-mentioned purposes as well as to monitor the SITE and provide a better online experience to the users.
If You object to Your Information being transferred or used in this way please do not use the SITE.
Disclosure of Information
Your personal information will not be shared with any third party except as mentioned here:
1. When TradeRays is required by law to share the information in situations such as (i) when We suspect a violation of the Terms; (ii) co-operating with law enforcement agencies in response to any judicial order; or (iii) co-operating with any investigation on matters related to public safety, illegal activities, suspected fraud, threats to the physical safety of any person, etc., as may be permitted by law.
2. With any third party service providers We may engage for hosting the SITE, to provide service relating to order fulfillment, SITE operation etc., on a strictly need to know basis, solely for the purpose of providing services in relation to the SITE. The information collected in connection with the SITE may be processed and/or stored, in any country where We engage service providers, where the data protection laws may be different from that applicable in India. By making use of the SITE, You acknowledge and accept the storage, transfer and processing of information, outside of Your country of residence.
Access to personal information is limited to employees who We reasonably believe to require access to such information in order for them to perform their designated functions in relation to providing services to You. We have ensured that multiple levels of operational and technical safeguards are deployed to protect Your personal information that We collect, to prevent unauthorized access, maintain data accuracy, and avoid misuse of information.
Third Party Website